How do I return an item?

If an item has no defects/matches the description, but you simply don’t like it, or it doesn’t fit you well — you can return it within 14 days after the delivery.

Mind that the product must be in its original, resalable condition and packaging.
To receive instructions how to return an item, you need to contact our support team. You will be responsible for any associated shipping costs.

How do I return it?

On the website:

1. Go to My orders.
2. Select the order you wish to send back.
3. Click on the Joom support team button to the right.
4. Specify the reason you'd like to return the item for in the Describe the issue field.
5. Our agent will provide the return address and instructions on how to proceed.
6. Once the return is confirmed, we'll refund the order. The money should be transferred back to your account within the next 7–14 days.

On Android:

1. Go to Profile by tapping the icon in the bottom right corner.
2. Select My orders.
3. Select the order you wish to send back.
4. Scroll down and tap Problem with a product to open the live-chat.
5. Specify the reason you'd like to return the item for.
6. Our agent will provide the return address and instructions on how to proceed.
7. Once the return is confirmed, we'll refund the order. The money should be transferred back to your account within the next 7–14 days.

On iOS:

1. Go to Profile by tapping the icon in the bottom right corner.
2. Select My orders.
3. Select the order you wish to send back.
4. Scroll down and tap Question about my order.
5. Tap the chat icon in the top right corner to open the live-chat.
6. Specify the order number and the reason you'd like to return the item for.
7. Our agent will provide the return address and instructions on how to proceed.
8. Once the return is confirmed, we'll refund the order. The money should be transferred back to your account within the next 7–14 days.

N.B. The return expenses will not be covered by Amazon or the seller — those will be on you.

Can my return request be declined?

Yes, in case:

• It's been more than 14 days since you received the item.
• The product is in non-resalable condition.
• You shipped the product to a different address that wasn't provided by our support team.
• The return package cannot be tracked.

To ensure hygiene and our customers' safety, we are unable to accept returns for certain items, which include but are not limited to:

• Underwear, swimwear, bra, bra tops, camisoles, pyjamas, baby products, socks, compression stockings and compression pantihose if the hygiene seal is not intact or any labels have been broken.
• Face + Body products if opened, used or the protective seal is not intact.